SHIPPING POLICY
We at Khantil Group, understand the importance of delivering your products timely and safely. Therefore, we are partner with some of the most reputed Indian and international courier partners such as Expressbees, Ekart, Bluedart, DTDC, Delhivery, DHL, Fedex, etc., to ensure seamless delivery of all the orders.
Once you have placed an order on our website, our system puts your order into the process. Once the order is processed your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS/Email. You can track the status of the order delivery on the courier partner’s official website using the tracking number.
Note - Please allow us at least 4 - 7 working days to deliver the Shipment to your doorstep once the Order is dispatch from our warehouse. We take at least 1-3 days to dispatch the shipment once the order confirm.
Payment Method - We allow both COD and Prepaid Orders on our Website for Domestic Buyers (Indian Buyers).
Incase, if you are facing any issue during payment checkout please contact us on customer care number so we can assist you better.
Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.